FAQ

FAQ

Online psychic reading over the phone has many advantages. Maybe you want to try this method for the first time and you are worried that an online communication is not as effective as a face-to-face psychic reading, but believe us, many times it is even better. Here are some reasons:

1.   Online communication gives you access to a wide range of psychics and services of your choice, wherever you are in the world.

2.   It’s much more convenient and can be much less expensive to have an online psychic than having to visit a psychic’s address for an in-person appointment. Therefore, you will save your time and money in online meeting.

3.   Online psychic reading allows each of our psychic reader to do the psychic reading in the place of their choice, and in this way they have better peace and concentration, and as a result, you will get a higher quality psychic reading.

4.   Finally, as we always say, “Energy is energy. If a psychic has access to vibration and signs, it won’t be a problem online to attract it.

Taking a psychic reading can be a great way to gain an overview of a particular situation. A professional and capable psychic will help you to identify the key factors affecting your success and happiness based on the signs and vibrations around you, and in a sincere conversation focused on your desire, you will get the answers to your questions.

Our talented psychics can provide you with valuable information about what is happening so that you can make the right choices in your life. If you need the right direction for your career or want to evaluate your romantic life options, a psychic can guide you in the right direction. Probably when you are faced with a problem, you want to know what is really going on around you, this is where our psychics can take a deeper look at the situation and people around you to help you get everything back on track.

Fallchi’s platform has a wide range of psychic readers in terms of style, ability, expertise and tools, so you can choose according to your needs.

We are sure that you will be satisfied with your psychic reading. If you’re unhappy with your last psychic reading, we’ll give you back the time to try us again.

The request for the refund of the psychic reading session credit must be sent to the support department within one working day of your last psychic reading and it can only be applied to the last purchased psychic reading, equivalent to the dollar price per minute of your previous psychic reading package, up to a maximum of 15 minutes.

Due to the dynamic nature of the content and your optional actions, the correctness of the psychic reading cannot be guaranteed. Therefore, the Fallchi reserves the right to reject any request to return the credit of the psychic reading session.

For more information, please check the satisfaction guarantee section on the terms & conditions page.

Our psychics are committed to the highest ethical and professional standards in their meetings with you. While we value the friendly relationships created between our customers and our psychic readers, Fallchi is primarily a professional psychic reading service. Our psychics are prohibited from establishing personal relationships with customers outside of the platform. If for any reason your experience with our psychics has made you feel uncomfortable or pressured in any way, please end your session and contact the support team immediately to discuss your concerns confidentially with we talk. Please note that our psychics are not qualified to provide advice on medical, legal and other business matters.

Please read Psychics’ Code Of Ethics.

Get to know them a little better by checking the profile of your chosen psychic readers.

psychic’s profile page has a lot of information that will help you before booking an appointment and communicating. It should be noted that the variety of psychic reading packages that are offered on our platform is based on different categories based on the level and type of abilities and talents, skills and tools, expression style and psychic reading, experience, The score and type of expertise of the psychics in different subjects have been established. Also, you can learn more about the psychic reader’s background, beliefs, and attitude towards the psychic reading category in the psychic’s profile, and read the opinions of other customers about the psychic reader you are looking for.

After each session, the customer can express his/her opinion about the received psychic reading service by giving a star to rate the psychic reader or by writing feedback in the link sent to the e-mail he/she receives.

You can also enter the profile page of the psychic reader and tell others about your experience by writing a short review in the comments section.

Such ratings and feedback will be available for viewing on the site. Fallchi reserves the right not to publish feedback that is threatening, abusive, obscene or inappropriate.

For more information, please check rating and feedback on the terms & conditions page.

We have specified a regular list of packages that you can buy every day and we have presented them in a clear and transparent manner. Discounts on our packages are also often available and you can save money by choosing them.

These packages vary based on the price of US dollars per minute, which includes the following:

Affordable package: 1.5 USD per minute

Popular package: 2 USD per minute

Premium package: 2.5 USD per minute

Please read the Pricing page to see the details of the payment packages.

These packages are due to the difference of psychic readers in three separate categories based on the number of years of experience, average star rating earned and positive reviews of their customers.

The amount of time and money that the customer spends with Psychic depends solely on the package purchased by the customer.

If you’re curious and looking for a wide variety of professional psychics, we recommend our popular $ 2 per minute packages. If you want to start your first choice, you should consider the economy options of $ 1.5 per minute, and if you want to get your big questions answered by our top psychics, you should choose the packages of $ 2.5 per minute.

Many factors play a role in determining the price of psychic readers: popularity, accuracy, rating and number of stars, positive feedback, experience, activity. But what remains constant is the effort our psychics have to help answer your innermost doubts and questions.

We never want you to pay more than you want for our services. So our service should make you feel good. We all like to do something special for ourselves every now and then. We hope we will always be a special thing in your life, but never an expense you feel guilty about.

At Fallchi, there are no hidden fees. You always know how much you are paying for your psychic reading and what is the rate per psychic reader per minute according to pre-set time packages. When you receive a psychic reading, you have only paid for the time period you purchased. If you want to have a longer psychic reading, you can choose our longer time packages.

Our service rates, which are based on USD$ per minute, are readily available for you to view.

You can pay for your psychic reading services through PayPal’s secure gateway, we also accept credit cards, Visa card, Master card, etc.

You can use our useful filters to find the best choice for your needs. Sorting by price, rating, topic and duration, as well as viewing different packages of psychic readers grouped into four main topics, will help you choose the best option.

You can also read the psychics’ profile page to get to know their attitude, special abilities and communication styles, or you can ask our support group for help in an online chat to make the right choice according to your needs.

Yes, our support team is always on hand to help you choose the best psychic for your needs, and they can also answer any questions you may have about your booking, account or billing.

Fallchi and psychic readers in our collection are completely against these things, which are: witchcraft, magic, spells, prayer writing, jinn, evil forces, negative words and thoughts, predicting death or fatal disease, scary topics such as natural disasters, things that lead to harming oneself or another person, manipulating the life and destiny of the customer or another person using evil and negative means. In these cases, they will not have guidance, advice, psychic reading and services.

The psychics will inform you of the signs of betrayal, the presence of magic and spells, and will recommend and perform the only positive method of candle therapy to change the energy aura and the conditions around you. Other methods are unacceptable from the point of view of Fallchi and psychics so services such as spells, magic, etc are not provided at all. 

Also if you don’t want to hear some facts, please tell your psychic reader at the beginning of the psychic reading.

Our psychics do not provide any specific legal information, answers about gambling, stocks and investments, etc.

The information our psychics provide should not be used as a substitute for any advice given by medical professionals or other professional advisors in other professions such as (legal, medical, financial, psychology or business).

Please read Psychics’ Code Of Ethics .

At Fallchi, our support team cares about you and your needs. We welcome hearing and resolving any problems or issues you may encounter while using our services.

Contact us anytime! You can get started via online chat or by sending us an email on the contact us page.

At Fallchi, we are proud to have built our reputation by building trust and providing professional service to our customers wherever they are in the world. We have carefully screened our psychic readers and in our rigorous process, we have developed various stages of psychic readers screening to ensure that only truly gifted psychics who can provide meaningful and authentic psychic reading are and remain part of our collection. Also, our caring support team is with customer and listens to their problems and constructive criticism.

Please read Psychics’ Code Of Ethics .

The Fallchi platform and our services are intended for adults 18 years and older only for entertainment purposes and to create a positive and constructive feeling in the customer.

To protect your privacy, Fallchi does not provide tools to share customer information with psychic other than the part of information that the customer will provide to psychic. Also, to ensure the security and protection of the customer’s privacy, all services must be done through Fallchi.

By using our call and message services, you (the customer and psychic) agree that the content of these communications will be privately recorded by Fallchi’s server and stored for a certain period of time in order to protect and guarantee the quality of service to you. Fallchi does not knowingly disclose the content of interactions between psychics and customers.

At present, providing services in Fallchi is done in two ways:

1.   Online – voice and chat (when the customer is present at the psychic reading session, the psychic reads by sending Voice)

2.   Offline – voice and chat (without the presence of the customer at the psychic reading session, the psychic reads the psychic reading by sending Voice)

If you have chosen the online method – voice and chat, you can participate in your psychic reading session, and if you do not attend on time for any reason, your psychic reading will be done one-way by the psychic reader, and the link to view the session is available at your email address for one week.

When you cannot attend your psychic reading session, you can choose the offline method – voice and chat, your psychic reading will be done one-way by the psychic reader without your presence, and the link to view the session is available at your email address for one week.

None of the conversation parties can record conversations personally. Only through the Fallchi platform, after the meeting is held by the psychic, the link to view the meeting will be available in your email address for one week.

Before 48 hours from the date of the time reserved by the customer:
You will always have the possibility to change or cancel your psychic reading time and its credit will be returned to you. For this reason, it is necessary to notify the support group 48 hours in advance in order to cancel or change the psychic reading due to the time difference so that it can be dealt with.

Less than 48 hours left to the time reserved by the customer:
There is no possibility of cancellation or rescheduling, and your session will be considered held and the cost will not be refunded. However, Fallchi, due to its interest in providing different services to its customer for enjoy excellent psychic reading, your reading session will be held unilaterally by psychic reader according to the information filled in the time reservation. The link to view the session is available in your email address for one week.

For more information, please check the Conditions for cancellation of registered orders on the terms & conditions page.

In the process of providing the service by Falchi and registering the order by the customer, you will be notified of the steps via email or, if necessary, through the support contact.

These emails include the following:

  • Order information registration email
  • Reminder email 72 hours before the psychic reading session (If there is a 72-hour gap between placing the order and the start time of your psychic reading package, this email will be applied.)
  • A reminder email one hour before the psychic reading session along with a link to enter the psychic reading session.
  • Email for rating and reviewing after the end of the session.
  • Email for rescheduling or cancellation, if it happens.

Your psychic reading time will be considered held and there is no possibility of refunding the credit. Of course, it is understood that the appointed time has been confirmed in advance and the psychic reader has allocated his appointed time only to you in that time.

However, Fallchi, due to its interest in providing different services to its customer for enjoy excellent psychic reading, your reading session will be held unilaterally by psychic reader according to the information filled in the time reservation. The link to view the session is available in your email address for one week.

According to the information that you have filled in the order details section when booking the appointment, if you do not attend or do not attend on time, your psychic reading will be held by the psychic reader. The link to view the session is available in your email address for one week.

You should notice that you can join your psychic readeing session at any time during the period of your purchased package, but in any case, if you are not there, the psychic reader will conduct the session.

Therefore, please mention the following when booking an appointment:

  • First name, last name (last name can be written in abbreviated form)
  • Date of birth
  • Mother’s name
  • Name of desired package and tools
  • Insert 4 main questions related to yourself
  • In the case of an love reading or for another person: (person’s name and mother’s name)

Our support group will inform you as soon as possible in order to coordinate to change the appointed time. If you want to cancel, the credit of that session will be returned to you to set a new appointment.

It is only possible to completely cancel your psychic reading session if you have used our services for the first time, and in this case, the cost of your psychic reading session will be refunded. However, we reserve the right to prevent you from using these services in the future if we find out any abuse.

1. In order to save the duration time of the psychic reading package, the official time of the meeting begins with the presence of the psychic.

2. If the psychic does not enter the meeting within the first five minutes, the meeting will be canceled. Please, in the event of this situation, inform the support, so that the credit of that session will be returned to you to set a new appointment.

3. If you encounter any connection problems during the meeting with the psychic reader, the time will be automatically added to the meeting.

4. If during the meeting, the lack of connection prevents the service, by following up through the support, the remaining credit of the session will be calculated and returned to the customer during the weekly schedule of the psychic reader’s presence and rescheduled.

It is only possible to completely cancel your psychic reading session if you have used our services for the first time, and in this case, the cost of your psychic reading session will be refunded. However, we reserve the right to prevent you from using these services in the future if we find out any abuse.

  1. After making a psychic reading reservation, an email will be sent to you with time confirmation and order information.

Very important:

Please enter your email correctly to receive the order information in your email.

  1. If there is a time interval of more than 72 hours, a reminder email will be sent to you.
  2. On the day of the psychic reading session, an hour before the start of the session, an email will be sent to you with a link to enter the psychic reading session.
  1. After the psychic reading session is over, an email will be sent that includes a link for rating and reviewing to your chosen psychic. We would be very grateful if you could tell us and other customers what you think in order to inform and ensure quality and improve performance.

Very important:

If you do not receive the desired link in the order information email, or if you do not receive any of the email steps, please check the spam section of your email and notify the support department if you do not receive the email.

It should be noted, to place an order, only use your Gmail to book an appointment.

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