Terms of this agreement:

Fallchi’s platform services are for adults 18 years and older only, for entertainment purposes and to try to create a positive and constructive feeling in the customer.

In these terms and conditions, the user, customer, subscriber is any person who receives psychic reading services from Fallchi.

Our psychic readers do their best to provide you with useful and insightful information. However, the information our psychics provide should not be used as a substitute for any advice from medical professionals or other professional advisors. We want you to enjoy and benefit from your experience with Fallchi.

Fallchi and psychic readers in our collection are completely against these things, which are: witchcraft, magic, spells, prayer writing, jinn, evil forces, negative words and thoughts, predicting death or fatal disease, scary topics such as natural disasters, things that lead to harming oneself or another person, manipulating the life and destiny of the customer or another person using evil and negative means. In these cases, they will not have guidance, advice, psychic reading and services.

Please read our Psychics’ Code Of Ethics page before using the service.

Use of our services

• To protect your privacy,  Fallchi  does not provide tools to share the customer’s information to the psychic except that part of the information that the customer will provide to the psychic. Also, to ensure the security and protection of the customer’s privacy, all services must be done through  Fallchi .

• By using our call and message services, you (customer and psychic) agree that the content of these communications will be privately recorded by Fallchi  and stored for a certain period of time to protect and guarantee the quality of service to you. Fallchi  does not knowingly disclose the content of the interactions between the psychic and the customers.

• Providing services in Fallchi is done in three ways:

1.   Online – voice and chat (when the customer is present at the psychic reading session, the psychic reads by sending Voice)

2.   Offline – voice and chat (without the presence of the customer at the psychic reading session, the psychic reads the psychic reading by sending Voice)

3.   Online – Video (Currently the online video method is not active.)

If you have chosen the online method – voice and chat, you can participate in your psychic reading session, and if you do not attend on time for any reason, your psychic reading will be done one-way by the psychic reader, and the link to view the session is available at your email address for one week.

When you cannot attend your psychic reading session, you can choose the offline method – voice and chat, your psychic reading will be done one-way by the psychic reader without your presence, and the link to view the session is available at your email address for one week.

In the online and offline voice calls, psychic uses the voice sending method to hold the meeting.

None of the conversation parties have the possibility to record the conversations personally.

Your received emails from Fallchi:

In the process of providing the service by Falchi and registering the order by the customer, you will be notified of the steps via email or, if necessary, through the support contact.

These emails include the following:

• Order information registration email
• Reminder email 72 hours before the psychic reading session (If there is a 72-hour gap between placing the order and the start time of your psychic reading package, this email will be applied.)
• A reminder email one hour before the psychic reading session along with a link to enter the psychic reading session.
• Email for rating and reviewing after the end of the session.
• Email for rescheduling or cancellation, if it happens.

Conditions for cancellation of registered orders:

Before 48 hours from the date of the time reserved by the customer:
You will always have the possibility to change or cancel your psychic reading time and its credit will be returned to you. For this reason, it is necessary to notify the support group 48 hours in advance in order to cancel or change the psychic reading due to the time difference so that it can be dealt with.

It is only possible to completely cancel your psychic reading session if you have used our services for the first time, and in this case, the cost of your psychic reading session will be refunded. However, we reserve the right to prevent you from using these services in the future if we find out any abuse.

Less than 48 hours left to the time reserved by the customer:
There is no possibility of cancellation or rescheduling, and your session will be considered held and the cost will not be refunded. However, Fallchi, due to its interest in providing different services to its customer for enjoy excellent psychic reading, your reading session will be held unilaterally by psychic reader according to the information filled in the time reservation. The link to view the session is available in your email address for one week.

And the reason is that the psychic has given her/his time only to you, and therefore it is not possible for her/him to reschedule an appointment with another person.

In case of non-attendance, coming late to the psychic reading session, or repeatedly disconnecting on the appointed time of psychic reading by the customer:
Your psychic reading time will be considered held and there is no possibility of refunding the credit. Of course, it is understood that the appointed time has been confirmed in advance and the psychic reader has allocated his appointed time only to you in that time.

However, Fallchi, due to its interest in providing different services to its customer for enjoy excellent psychic reading, your reading session will be held unilaterally by psychic reader according to the information filled in the time reservation. The link to view the session is available in your email address for one week.

According to the information that you have filled in the order details section when booking the appointment, if you do not attend or do not attend on time, your psychic reading will be held by the psychic reader. The link to view the session is available in your email address for one week.

You should notice that you can join your psychic readeing session at any time during the period of your purchased package, but in any case, if you are not there, the psychic reader will conduct the session.

Therefore, please mention the following when booking an appointment:

o First name, last name (last name can be written in abbreviated form)

o Date of birth

o Mother’s name

o Name of desired package and tools

o Insert 4 main questions related to yourself

o In the case of an love reading or for another person: (person’s name and mother’s name)

In case of non-attendance or disconnection of communication on the part of the psychic:

If the session is changed or canceled by psychic reader or the Fallchi platform

Our support group will inform you as soon as possible in order to coordinate to change the appointed time. If you want to cancel, the credit of that session will be returned to you to set a new appointment.

It is only possible to completely cancel your psychic reading session if you have used our services for the first time, and in this case, the cost of your psychic reading session will be refunded. However, we reserve the right to prevent you from using these services in the future if we find out any abuse.

If there is no connection from the psychic reader

1. In order to save the duration time of the psychic reading package, the official time of the meeting begins with the presence of the psychic.

2. If the psychic does not enter the meeting within the first five minutes, the meeting will be canceled. Please, in the event of this situation, inform the support, so that the credit of that session will be returned to you to set a new appointment.

3. If you encounter any connection problems during the meeting with the psychic reader, the time will be automatically added to the meeting.

4. If during the meeting, the lack of connection prevents the service, by following up through the support, the remaining credit of the session will be calculated and returned to the customer during the weekly schedule of the psychic reader’s presence and rescheduled.

It is only possible to completely cancel your psychic reading session if you have used our services for the first time, and in this case, the cost of your psychic reading session will be refunded. However, we reserve the right to prevent you from using these services in the future if we find out any abuse.

pricing

We have specified a regular list of packages that you can buy every day and we have presented them in a clear and transparent manner. Discounts on our packages are also often available and you can save money by choosing them.

These packages vary based on the price of US dollars per minute, which includes the following:

Affordable package: 1.5 USD per minute

Popular package: 2 USD per minute

Premium package: 2.5 USD per minute

Please read the Pricing page and FAQ to see the details of the payment packages.

These packages are due to the difference of psychic readers in three separate categories based on the number of years of experience, average star rating earned and positive reviews of their customers.

Rate and Review

After each session, the customer can express his/her opinion about the received psychic reading service by giving a star to rate the psychic reader or by writing feedback in the link sent to the e-mail he/she receives.

You can also enter the profile page of the psychic reader and tell others about your experience by writing a short review in the comments section.

The more rates and comments are added to our psychic readers, the more complete information will be provided to you and our other customers to help you make the right decision for your choice.

To protect your anonymity, comments will be published under the name you choose. If you don’t want to make your comments public, you can send private notes about your psychic reading to the support group.

We strongly encourage you to share your experiences obviously. Please do not enter your personal details. such as the name, address, phone number and also mention about another psychic reader.

After sending the comment, it cannot be edited unless you send a message to the support department about this. It takes less than 1 to 2 business days for your review to be confirmed and puplished. While we obviously welcome and publish both positive and negative feedback, we ask that you keep your comments politely.

Fallchi reserves the right not to publish comments that contain profanity, other inappropriate, offensive or disrespectful personal content.

It should be noted that only feedbacks are published that are your direct experience. You can’t write feedback or enter your score for psychic readers you haven’t had a psychic reading with.

Satisfaction Guarantee

In order to be customer oriented, to increase the quality of services, and to provide you with an excellent psychic reading, if you are not satisfied with the psychic reading provided by our psychic readers, you will be credited in accordance with the Fallchi’s satisfaction guarantee.

If for any reason you are not satisfied with your psychic reading session, end it immediately. The request for the refund of the psychic reading session credit must be sent to the support department within one working day of your last psychic reading and it can only be applied to the last purchased psychic reading, equivalent to the dollar price per minute of your previous psychic reading package, up to a maximum of 15 minutes. In this situation, the support team will connect you with another psychic reader to set a new time. We do not guarantee that the predictions of our psychic readers will come true, but we will do our best to make sure that you enjoy your psychic reading session.

• Due to the dynamic nature of the content and your optional actions, the correctness of the psychic reading cannot be guaranteed. Therefore, the Fallchi reserves the right to reject any request to return the credit of the psychic reading session.
• The credit refund request can only be used once for each psychic reader and it does not apply to psychic who have previously received satisfaction guarantee credit refunds with you.
• The request to return the credit of the satisfaction guarantee can be implemented only once every two months.
  Only if you have used our services for the first time and you are not satisfied with your psychic reading, we will gladly refund the cost of your psychic reading session. However, we reserve the right to prevent you from using these services in the future if we find out you abusing our satisfaction guarantee.

Disclaimer

• Fallchi is not responsible for the things mentioned below. Such as: recommendations, treatment methods, opinions, tips and Solutions offered by psychic reader, how to respect the privacy of psychics and the groups that provide services with us and others who are engaged in providing services on this website.
• We recommend that you enjoy psychic reading for entertainment purposes only and please do not base your life decisions on any form of psychic reading.
• Under no circumstances will Fallchi be liable to the customer or any other person for special, incidental, consequential or other damages resulting from the use of the site, including any person’s reliance on information obtained from the site, or even the transmission of a virus. Fallchi also assumes no responsibility for the deletion or loss of files, emails, loss of data or information of any kind, financial profit or loss, liability to third parties, even if caused by Falchi’s conduct or negligence.

 

Customer compensation

According to this agreement, we disclaim our responsibility for the following, as:

All actions, claims, all costs (legal fees), losses, damages, liabilities or claims incurred by the customer.

If the Fallchi is required to issue proceedings to enforce any of his rights or receive any fees, the customer will reimburse all costs, including the legal fees of the Fallchi .

Improper use

• You must not use our website for any fraudulent, harassing or abusive or illegal activity. Viewing obscene or obscene behavior will result in your suspension from using this platform and its services. You agree not to engage in any activity that interferes with the proper functioning of the Website. By using our website, you agree not to impersonate another or submit any material that contains viruses or other items intended to damage, interfere with, or intercept our information. If we see such cases, we will cooperate with the legal authorities to prosecute any violations of the law. If you do any of these activities, Fallchi has the right to suspend your use of this platform.
• Fallchi and our psychic readers avoid imposing their values, attitudes, beliefs and personal behaviors in psychic reading session and provide a safe space for your psychic reading regardless of race, gender, ethnicity, sexual preferences, age, education level or economic status. Also, if we see the above cases in the case of psychics and customers, we will deal decisively and after the necessary investigations, we will warn you first, and in case of repetition, Fallchi has the right to suspend you from this platform.
• This website may contain technical or other errors or typographical mistakes. Changes are periodically added to the information in this collection. These changes will be included in new versions of the website. It should be noted that “Fallchi” will make efforts to improve the quality of services.

 

Acceptance of the agreement

By registering and using the services or visiting the Fallchi website, you read, understand and accept these terms and conditions and any content on our website. These Terms and Conditions will remain in effect for as long as you are a user, customer or subscriber, unless these Terms are modified. We may revise these terms and conditions at any time by updating Fallchi . If you do not agree to these terms and conditions, please do not use the Fallchi services or our website. in addition, products and services offered by Fallchi may be subject to terms and conditions found elsewhere on this website, including on the pages: FAQ , Code Of Ethics and Privacy Policy.

All intellectual and material rights are reserved for Fallchi .

The website and all its contents are protected by copyright or trademark laws or other laws. No part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Fallchi .

Revision of these terms & conditions

Fallchi reserves the right, at its sole discretion, to change this Agreement at any time. All changes to the contract will be effective from the date of their change and will be specified by mentioning the date next to the terms and conditions, so that you can be informed of the latest update. In these circumstances, your continued use after an update constitutes your acceptance of these changes.

 

Contact us

For more information about our site’s Terms and Conditions or if you have any questions about it, please contact us at Contact.us@fallchi.com .