privecy & policy

privecy & policy

Why do we collect personal information?

We collect your personal information to provide you with a superior “Fallchi” service experience and to administer our business as necessary. These terms allow us to provide you with easy access to our services and products, as well as items that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by opting out.

When purchasing service packages, we collect and store the following personal information as “Order Information”:

  • first name and last name
  • E-mail
  • phone number
  • Country
  • Province/state
  • Order information
  • Billing address
  • Shipping address
  • Payment information (including credit card number)

*In general, it means your personal information, device information and order information.

Information you provide to us

As a general matter, you can visit our website without submitting your personal information, although we may receive and collect certain personal information automatically, as described in the Information We Collect section of this Privacy Policy, including parsing and analysis about our website, information that your internet browser automatically sends when you visit our website and information collected by cookies.

However, there are circumstances where you may need to provide us with your personal information. The most common of these conditions are:

  • Purchase or place an order 

(To send order information emails, reminders, meeting links and psychic reading rating and feedback links, processing your payment information, sending and presenting invoices or order confirmations)

  • Create an account
  • Use of our website and services
  • Checking website optimization
  • Improved user experience
  • Investigating possibilities and preventing fraud, fraud in orders
  • Contact support
  • Participate in sweepstakes or contests
  • ایجاد حساب کاربری جدید for promotional or marketing communications.
  • Respond to a survey

Information that is collected automatically

There are circumstances in which we automatically receive and collect information from you. The most common sources of this information are:

  • Your interactions with our emails and messengers, or through online messaging channels and social networks.
  • Details of your interactions with psychics and our support contact center, such as the date, time and reason you contacted us, transcripts of any chat conversations, and, if you contacted us, your phone number and call recordings.
  • Web server logs
 When you visit the “Fallchi” website, our web servers may automatically record the information that your browser sends to us. For example: Internet Protocol (IP) address of the computer you are using, device and software characteristics (such as type and configuration), browser type and language, connection information, page visit statistics, referring source (for example, referring URLs), Internet Service Provider (ISP), access time, referring/exit pages, files viewed on our site (for example, HTML pages, graphics, etc ), operating system, date, time or clickstream data, And we may also collect information about the search queries executed. We use this information to monitor the use of our website(s) and as necessary for our business.
  • Cookies

Like many of our online sites, or those of our third-party providers, we use cookies to identify you when you use or return to “Fallchi” website. This is done so that we can personalize and improve your browsing and shopping experience. “Cookies” are small files that are placed in your browser to collect information about your activities on the “Fallchi” website.

  • Tags, pixels and web beacons

These technologies allow us to determine the effectiveness of our email and advertising and marketing efforts and to track your activity on our website in pursuit of such marketing statistics.

  • Third party web analytics services

We use third-party analytics services such as Google Analytics to help us better understand your use of “Fallchi” Services. If you choose not to provide this personal data, we cannot use the Services to improve your user experience in a simple, data-driven way.

To learn more about Google’s privacy practices, you can review its privacy policy. To disable the Google Analytics cookie and other third-party web analytics service provider cookies, you can choose to have your browser notify you when you use them to access it, or you can disable cookies entirely.

Targeted advertising

We may partner with third-party advertising networks that collect IP addresses, unique device identifiers, browser type, operating system, time zone, country, referring pages, and other information through the use of cookies, web server logs, and pixel tags. On our websites and e-mails, as well as on our accompanying third-party websites and e-mails, they use this information to provide you with advertising that is tailored to your specific preferences, including for companies that They are not dependent on us.

You may see these ads in third-party apps and websites and on the different devices you use. We may use this process to help manage and improve the effectiveness of our marketing efforts. Please understand that “Fallchi” does not control third-party cookies.

Do Not Track

Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.

Targeted advertising

We may partner with third-party advertising networks that collect IP addresses, unique device identifiers, browser type, operating system, time zone, country, referring pages, and other information through the use of cookies, web server logs, and pixel tags. . Websites, Apps, Emails and on “Fallchi” Third Party Websites and Emails, They use this information to provide you with advertising tailored to your specific preferences, including for companies that are not affiliated with us. You may see these ads in third-party apps and websites and on the different devices you use.

Who do we share your information with?

We use others (“Service Providers”) to perform the Services on our behalf or to help us provide the Services to you. For example, we cooperate with service providers to provide professional services related to the Site’s subject matter, marketing, advertising, communications, infrastructure and IT services, personalization and optimization of services, processing credit card transactions or other payment methods, providing customer service. We benefit from debt collection, analysis and promotion. Data (including data related to users’ interactions with our service), and to process and manage user surveys. In the course of providing such services, these service providers may have access to your personal or other information. We do not allow them to use or disclose your personal information except in connection with providing their services. The service provider’s use of such information is limited by confidentiality agreements between “Fallchi” and such provider.

We may share personal information with third-party companies with whom we work for our purposes, although we generally do not share your personal information with third parties for third-party marketing or advertising purposes. We may also share other information at our discretion, including information collected automatically, which may be used by third parties for marketing, advertising and other purposes.

In addition, in certain circumstances, your information may be shared with others to voluntarily comply with applicable laws, to Cooperate with law enforcement and protect the interests or safety of “Fallchi” and other groups associated with us or other visitors to this site.

From time to time, “Fallchi” may sell or transfer subsidiaries, divisions or business units. If such transactions occur, user information related to the transferred entity will likely be one of the transferred business assets. Also, if substantially all of “Fallchi” assets are acquired by another entity, user information will be one of the transferred assets. However, any information transmitted under these conditions is subject to the terms and conditions set forth in the privacy policy obtained at the time the information was collected (unless the user otherwise consents).

If you choose not to provide personal data, we will not be able to personalize various items, provide you with timely assistance, see the conversation history between you and psychic readers or “Fallchi” Group, and in some cases we will not even be able to communicate with you.

Maintenance period

Your personal information will be kept as long as it is necessary to provide you with the requested service. After our relationship ends, we will take steps to remove your personal information from our systems and records. The above applies only to the extent that it is consistent with legal or statutory obligations to which “Fallchi”  is subject (eg for tax purposes).

We may also retain your personal data after termination of the contractual relationship to the extent necessary to comply with applicable laws or if we need your personal data on a need-to-know basis to establish, exercise or defend a legal claim. to have To the extent possible, we will limit the processing of your personal data for such limited purposes after the termination of the contractual relationship.

Use of our services

• This site is for entertainment purposes only. You must be 18 years or older.

• To protect your privacy, “Fallchi” does not provide tools to share user information with psychic reader except for the part of information that the user will provide to psychic.

It is worth noting that only the following information, which is completed by you on our website, will be provided to the psychic reader.

o First name, last name (last name can be written in abbreviated form)

o Date of birth

o Mother’s name

o Name of desired package and skill

o Insert 4 main questions related to yourself

o In the case of an love reading or for another person: (person’s name and mother’s name)

• Also, to ensure the security and protection of the user’s privacy, all services must be done through “Fallchi”.

• To protect user privacy, psychic reader’s request for any personally identifiable information for any reason is prohibited.

• Our psychics believe that trust lies at the heart of the service and strive to win the trust of their users through honesty, professionalism and confidentiality. Also, the possibility of recording the content of the communication during the call is prohibited for the psychics and the user.

• By using our call and message services, you (the user and psychic reader) agree that the content of these communications will be privately recorded by “Fallchi” and stored for a certain period of time to protect and guarantee the quality of service to you. “Fallchi” does not knowingly disclose the content of interactions between psychic readers and users.

• As with any counseling relationship, confidentiality may not apply in situations where there is a risk of imminent harm to self or others, or if legal requirements require disclosure of confidential information.

Request access to personal information

Request rectification: You may have the right to receive from us the rectification of inaccurate personal data about you. Depending on the purposes of the processing, you may have the right to complete incomplete personal data, including by providing a supplementary message.

Request erasure (right to be forgotten): Under certain circumstances, you may have the right to obtain from us the erasure of your personal information and we may be required to erase such personal information.

Request restriction of processing: Under certain circumstances, you may have the right to receive a request from us to restrict the processing of your personal information. In this case, the relevant data will be flagged and may only be processed by us for specific purposes.

Purpose: Under certain circumstances, you may have the right to object, for reasons relating to your particular situation, to object to our processing of your personal data at any time, we may be asked to no longer process your personal data. Such right to object may apply in particular if we collect and process your personal data for marketing purposes to understand your interests in our products and services. If you have the right to object and want to use this right, your personal data will no longer be processed by us for such purposes. You can exercise this right by contacting us. If the processing of your personal data is necessary to perform actions prior to the conclusion of a contract or the execution of a contract (for example, the registration of an order for services through the site) that has already been concluded, such a right of objection may not exist. If you no longer wish to receive direct email marketing, you must withdraw your consent as described above.

To submit your request, contact us at .

Revisions to this Privacy Policy

“Fallchi”, reserves the right, at its sole discretion, to change, modify, add, remove or otherwise revise any part of this privacy policy. at any time by updating it on its website and stating the date Next to the privacy policy will be specified. so that you can be notified of the latest update. Your continued use after updating the changes in these terms means acceptance of those changes.

Contact us

For more information about our site’s privacy policy or if you have any questions about it, please contact us at .

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